TERMS OF WEBSITE USE (T’S & C’S)
WE ENCOURAGE ALL OF OUR CUSTOMERS TO READ THESE TERMS AND CONDITIONS THROUGH CAREFULLY BEFORE USING THIS SITE.
- Our Acceptable Use Policy sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.
If you purchase goods from our site, our Terms and Conditions of supply will apply to the sales.
- INFORMATION ABOUT US
Www.deborahcampbellatelier.co.uk is a site operated by Shopify. Deborah Campbell Atelier is registered in England. We have our registered office at 2 Queens Gate, Chilbolton Avenue, Winchester, Hampshire, SO22 5GY.
Deborah Campbell Atelier is a sole trader company, trading as Deborah Campbell.
- CHANGES TO THESE TERMS
Please check this page from time to time to take notice of any changes we made, as they are binding on you.
- CHANGES TO OUR SITE
We may update our website from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.
- ACCESSING OUR SITE
Our site is made available free of charge, hosted by Shopify.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you choose to access our site from outside the United Kingdom, you do so at your own risk.
- INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Copyright laws and treaties around the world protect those works. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a license to do so from our licensors or us.
- NO RELIANCE ON INFORMATION
The content on our site is provided for general information only. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
- LIMITATION OF OUR LIABILITY
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms that may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- Use of, or inability to use, our site; or
- Use of or reliance on any content displayed on our site.
If you are a business user, please note that in particular, we will not be liable for:
- Loss of profits, sales, business, or revenue;
- Business interruption;
- Loss of anticipated savings;
- Loss of business opportunity, goodwill or reputation; or
- Any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programmes, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us or those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programme’s and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that could be technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
- LINKING TO OUR SITE
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists and you must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create any form of link to any part of our site other than our home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
- THIRD PARTY LINKS AND RESOURCES IN OUR SITE
Where our site contains links to other third-party sites and resources, these links are provided for your information only.
We have no control over the contents of those sites or resources.
- APPLICABLE LAW
- TRADE MARKS
"Deborah Campbell” is a trademark of Deborah Campbell.
- WEBSITE ACCEPTABLE USE POLICY
Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use.
- PROHIBITED USES
You may use our site only for lawful purposes.
You may not use our site:
- In any way that breaches any applicable local, national or international law or regulation.
- In any way that is unlawful or fraudulent and with any unlawful or fraudulent purpose or effect.
- To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
- To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
- To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
- Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.
- Not to access without authority, interfere with, damage or disrupt:
- Any part of our site;
- Any equipment or network on which our site is stored;
- Any software used in the provision of our site; or
- Any equipment or network or software owned or used by any third party.
- CHANGES TO THE ACCEPTABLE USE POLICY
We may revise this acceptable use policy at any time by amending this page. You are expected to check this page and take notice of any changes we may make, as they are legally binding on you. Provisions may also supersede some of the provisions contained in this acceptable use policy or notices published elsewhere on our site.
- TERMS OF SALE
These Terms will apply to any contract between us for the sale of Products to you. Please read these Terms carefully and make sure that you understand them, before ordering any products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any products from our site.
These Terms, and any Contract between us, are only in the English language.
- INFORMATION ABOUT US
Shopify hosts our website www.deborahcampbellatelier.co.uk. We are Deborah Campbell Atelier, trading as Deborah Campbell, a sole trader registered in England under our registered office at 2 Queens Gate, Chilbolton Avenue, Winchester, Hampshire, SO22 5GY.
- CONTACTING US IF YOU ARE A CONSUMER
To cancel a contract in accordance with your legal right to do so, you just need to let us know that you have decided to cancel. The easiest way to do this is e-mail us at email@example.com. If you are emailing us please include details of your order to help us to clearly identify it, in the subject box. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you send us the e-mail or post the letter to us.
If you wish to contact us for any other reason, please email us at firstname.lastname@example.org. Otherwise, details of our office are on the home page of our site www.deborahcampbellatelier.co.uk.
If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address provided to us, by you, in your order.
- OUR PRODUCTS
The images of the products on our site are for illustrative purposes only.
- USE OF OUR SITE
Your use of our site is governed by our Terms of Website Use and Website Acceptable Use Policy. Please read these, as they include important terms which apply to you.
- HOW WE USE YOUR PERSONAL INFORMATION
- IF YOU ARE A BUSINESS CUSTOMER
This section applies if you are a business.
If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase products.
You acknowledge that in entering into this contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.
You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.
- THE CONTRACT BETWEEN YOU AND US
Our shopping pages will guide you through the steps you need to take to place an order with us. Please take the time to read and thoroughly check your order at each stage of the order process.
After you place an order, you will receive an e-mail from us acknowledging that we have received your order.
We will confirm our acceptance to you by sending you an e-mail that confirms that the products have been dispatched (Dispatch Confirmation). The contract between us will only be formed when we send you the Dispatch Confirmation.
If we are unable to supply you with a product, for example because that product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will inform you of this by e-mail as soon as possible and we will not process your order. If you have already paid for the products, do not worry as we will refund you the full amount including any delivery costs charged as soon as possible.
- YOUR CONSUMER RIGHT OF RETURN AND REFUND
This section applies if you are a consumer.
If you are a consumer, you have a legal right to cancel a contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below. This means that during the relevant period, if you change your mind or decide for any other reason that you do not want to receive or keep a product, you can notify us of your decision to cancel the contract and receive a refund. Advice about your legal right to cancel the contract is available from your local Citizens' Advice Bureau or Trading Standards office.
However, this cancellation right does not apply in the case of:
- Items which have been worn
- Items which have been damaged after purchase
- Items which have been washed
- Items returned without tags and labels
Your legal right to cancel a contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the contract between us is formed. Your deadline for cancelling the contract then depends on what you have ordered and how it is delivered, as set out in the table below.
- RETURNING ITEMS
If you wish to return any item(s), please send it to us at the following address:
2 Queens Gate
- CANCELLING INFORMATION
The end date is the end of the 28 days after the day on which you receive the confirmation email for ordering the product. Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the product on 7 January, you may cancel at any time between 1 January and the end of the day on 28 January.
Returned items should be unused and unworn (if applicable) and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item.
Goods will only be accepted for return if they are returned within 28 days of delivery, unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
Please also note we will refund an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed.
- TERMS OF DELIVERY
We will contact you with an estimated delivery date, which will be within 28 days after the date of the Dispatch Confirmation (the date on which you place the order).
If no one is available at your address to take delivery, we will leave you a note that the products have been returned to our premises, in which case, please contact us to rearrange delivery.
The delivery of an order shall be completed when we deliver the products to the address you gave us or you or a carrier organised by you collect them from us and the products will be your responsibility from the time you collect them.
- OWNERSHIP OF GOODS
You have full ownership of the products once we have received payment in full, including all applicable delivery charges.
If we miss the 28-day delivery deadline for any products, then you have the right to cancel your order straight away if any of the following apply:
(a) We have refused to deliver the products;
(b) Delivery within the delivery deadline was essential (taking into account all the relevant circumstances);
(c) You told us before we accepted your order that delivery within the delivery deadline was essential.
If you do not wish to cancel your order straight away, or do not have the right to do so (the delivery deadline was not essential), you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.
- PRICE OF PRODUCTS AND DELIVERY CHARGES
The prices of the products will be as quoted on our website at the time you submit your order. We take all reasonable care to ensure that the prices of products are correct at the time when the relevant information was entered onto the system.
Prices for our products may change from time to time, but changes will not affect any order you have already placed.
The price of a product includes VAT (where applicable) at the applicable current rate chargeable in the UK at the time. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.
The price of a product does not include delivery charges. Our delivery charges are as advised to you during the checkout process, before you confirm your order.
It is always possible that, despite our reasonable efforts, some of the products on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:
(a) Where the product's correct price is less than the price stated on our site, we will charge the lower amount when dispatching the products to you; and
(b) If the product's correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. However, if we mistakenly accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the product and refund you any sums you have paid.
- HOW TO PAY
You can pay for products using a debit card or credit card or alternatively, using PayPal. We accept the following cards: Visa, MasterCard and Amex debit and credit cards. If you have a PayPal account, it is possible to login at the checkout and pay this way.
We will not charge your debit card or credit card or PayPal account until we dispatch your order.
From time-to-time we advertise promotional codes for you to enjoy. Sign up to our mail-chimp newsletter to find out more.
To redeem a promotional code, simply type the code into the promotional code field as you enter the website or, in the bag or checkout section of the site, click the apply button and the relevant discount will be automatically deducted from the final price of your qualifying purchase. If you forget to enter the promo code at the time of purchase as specified above, your purchase will not be eligible for the discount. Discounts may not be claimed after you have confirmed your purchase on the site.
- OUR LIABILITY
This section applies if you are a business customer.
We only supply the products for internal use by your business, and you agree not to use the product for any resale purposes.
Nothing in these Terms limits or excludes our liability for:
- Death or personal injury caused by our negligence;
- Fraud or fraudulent misrepresentation;
- Breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
- Defective products under the Consumer Protection Act 1987.
We will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
(a) Any loss of profits, sales, business, or revenue;
(b) Loss or corruption of data, information or software;
(c) Loss of business opportunity;
(d) Loss of anticipated savings;
(e) Loss of goodwill; or
(f) Any indirect or consequential loss.
Our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 100% of the price of the Products].
Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
This section applies if you are a consumer.
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if you and we contemplated it at the time we entered into this contract.
We only supply the products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not in any way exclude or limit our liability for:
- Death or personal injury caused by our negligence;
- Fraud or fraudulent misrepresentation;
- Any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
- Any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
- Defective products under the Consumer Protection Act 1987.
Thank you very much for taking the time to read through our Terms & Conditions. If you have any further questions, please do not hesitate to contact us at Deborah@deborahcampbellatelier.com.
Last Updated: 14th August 2018